Frequently asked Questions
Are the security and confidentiality of my data guaranteed?
Ensure the security and confidentiality of information exchanged with our site visitors is one of our main concerns, so we use the most advanced security technologies available today.
Confidentiality of Personal Data
We strictly respect all ethical and legal standards applicable in the treatment of personal data supplied by site visitors and allow visitors full control of the personal information provided to us. In general, our website can be visited without the visitor identification or the delivery of any personal information. However, in certain cases, we need to obtain information such as name, address, email address and the visitor, in this case, is informed of any personal information collected. If you choose to provide us your personal data over the Internet – to allow us to send you information or to process a reservation, for example – you will always be informed about how we use that information. For more details, please read our Privacy Policy.
How will I know if my booking is confirmed?
At the end of the booking process on our website, you will get a confirmation e-mail with the information for your payment and the options to do that.
Are there any limited kms in my rental?
We Rent prices include unlimited kilometers, which means that the customers can drive all they want. However, we recommend that the driver did not pass long periods behind the wheel and / or without resting properly.
There is a minimum age to rent a car?
We Rent provides a vehicle to any driver, but for drivers under 25 years or a driving license for less than three years an additional supplement of 6,15€ per day will be charged (maximum of € 54.00 per rental).
How will I be charged in case of damage or accident?
The fees depend of the category of the vehicle. Our employees from Reservations Centre or service desk, will be happy to direct you to the appropriate liability of the category of vehicle you want to rent. If We Rent recover the value from a third party responsible, you will be completely refunded.
Have I some penalty if I cancel my reservation?
If you cancel the reservation until 24 hours before the start of the rental you will not have any penalty. If you cancel later, We Rent reserves the right to charge the amount of one day rental of the hired vehicle. To cancel your reservation you can contact We Rent by calling 00351 210 199 003 or reservas@we-rent.pt email.
What is needed in the car theft case?
You should first contact the nearest police station and then contact We Rent. The key of the vehicle and the police statement of loss or theft have to be delivered at We Rent. Your responsibility to We Rent will depend on the coverage subscribed at time of rental.
What does mean the SCDW coverage (Super Collision Damage Waiver)
Super Coverage Theft and Damage Waiver or SCDW is an optional cover, that allows the client to reduce the liability fees for loss or damage to the rental as the vehicle as long as the vehicle is used in accordance with the terms of the rental agreement.
How can I change or cancel my reservation?
You can send an email to reservas@we-rent.pt or call We Rent by calling 00351 210 199 003.
When I hire a car I need pay with credit card?
We Rent estimated the rental amount and then get an authorization number from your bank. This amount is not charged but is retained in the cardholder bank until the end of the rental. At this time, the amount will be debited from your account.